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Cancellation Policy

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CANCELLATION POLICY

CANCELLATION POLICY, TERMS, AND CONDITIONS

When you purchase tickets with Action Tremblant, it is our commitment to reserve seats for you and possibly turn others away from that tour date and time. Please understand that we must be firm in adhering to the following refund/cancellation policy:

Full payment is required for all reservations at time of booking.

Cancellations made less than 48 hours prior to the scheduled tour date are non-refundable. We do not issue refunds, credits, or reschedule for any reason within 48 hours of the tour date.

Cancellations made 48 hours or more before the scheduled tour date are refunded minus a $5.00 per ticket cancellation fee.

We do not issue refunds, credits or reschedule for missed tours for any reason. Tickets are valid only for the date and time they are purchased for. It is important to arrive on time or 30 minutes prior to the tour time. Tickets will be forfeited if you are not present for the tour at the specified time.

We run all tours rain or shine.

Due to the nature of this business and our limited scheduling we must be very firm on our cancellation policy, terms and conditions. We regret we cannot make exceptions to this refund/cancellation policy for personal emergencies, illness, missed tours, or bad weather.

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WHERE TO MEET 
All tours meet at the Bel Air Tremblant clubhouse. 

Bel Air Tremblant Clubhouse
80, rue des Sept Sommets
La Conception, Quebec J0T M01

You must arrive 30 minutes prior to your scheduled tour time. Due to our strict scheduling and for respect of other guest that arrive on time, we do not delay our tours for guest that arrive late.  All ticket sales are for the date and time they are purchased for. We do not refund, credit, or reschedule for missed tours. 

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CANCELLATION POLICY 
All reservations are charged in full at the time of booking. 

  • If you need to cancel or change your reservation date you are required to notify us at least 48 hours in advance of your scheduled tour.
  • Cancellation of reservations more than 48 hours in advance of the tour date will be refunded less an administrative fee of $5.00 per person.
  • Reservations cancelled less than 48 hours prior to the date of the tour are non-refundable.
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FAT BIKE TOUR ITINERARY 

  • Arrive at Bel Air Tremblant clubhouse 30 minutes before your scheduled activity.
  • Get outfitted in equipment
  • 20 minute safety briefing
  • Let's zipline!
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DOG SLEDDING ITINERARY 

  • Arrive at Bel Air Tremblant clubhouse 30 minutes before your scheduled activity.
  • 20 minute safety briefing
  • Spend time with the dogs
  • Head out on the trail !
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ZIP LINE TOUR ITINERARY 

  • Arrive at Bel Air Tremblant clubhouse 30 minutes before your scheduled activity.
  • Get outfitted in equipment
  • 20 minute safety briefing
  • Let's zipline!
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SNOWSHOE TOUR ITINERARY 

  • Arrive at Bel Air Tremblant clubhouse 30 minutes before your scheduled activity.
  • Get outfitted with equipment
  • Short safety briefing
  • Head out on the trail !
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POLITIQUE D’ANNULATION  
Toutes réservations sont débitées en totalité au moment de la réservation. . 

  • Si vous avez besoin de modifier ou d’annuler votre date de réservation, vous devez nous avertir au minimum 48h avant l’heure de la balade.
  • Cancellation of reservations more than 48 hours in advance of the tour date will be refunded less an administrative fee of $5.00 per person.
  • Les réservations annulées moins de 48 heures avant la date de la balade ne sont pas remboursables
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ITINERAIRE  

  • Arrivez au Clubhouse de Bel Air Tremblant 30 minutes avant l’activité prévue.
  • 20 minutes de briefing de sécurité
  • Passez du temps avec les chiens
  • Partez sur la piste!
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POINT DE RENDEZ-VOUS
Tous les participants doivent se retrouver au Clubhouse de Bel Air Tremblant.

Bel Air Tremblant Clubhouse
80, rue des Sept Sommets
La Conception, Quebec J0T M01

Vous devez arriver 30 minutes avant l’heure prévue. Par respect pour nos clients qui arrivent à l’heure, nous n’acceptons pas les retards. Tous les tickets vendus correspondent à la date et l’heure pour laquelle ils sont achetés. Nous ne fournissons pas de remboursements, crédit, ou de changement d’horaires pour les absents.

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ITINÉRAIRE ZIPLINE 

  • Arrivez au Clubhouse Bel Air Tremblant 30 minutes avant le début de l’activité
  • Mise en place de l’équipement
  • 20 minutes de briefing de sécurité
  • C’est parti !
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ITINÉRAIRE FAT-BIKE 

  • Arrivez au Clubhouse Bel Air Tremblant 30 minutes avant le début de l’activité
  • Mise en place de l’équipement
  • 20 minutes de briefing de sécurité
  • Prenons la route !
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ITINÉRAIRE DE RAQUETTES 

  • Arrivée au Clubhouse de Bel Air Tremblant 30 minutes avant l’activité prévue.
  • Briefing de sécurité.
  • Mise en place de l’équipement
  • Partez sur la piste !
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HORSEBACK RIDING ITINERARY 

  • Arrive at Bel Air Tremblant clubhouse 30 minutes before your scheduled activity.
  • Each rider will be fitted with a riding helmut.
  • questions, helmet and saddle fitting.
  • Head out on the trail !
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BUGGY TOURS ITINERARY 

  • Arrive at Bel Air Tremblant clubhouse 30 minutes before your scheduled activity.
  • 20 minute safety briefing
  • Choose your buggy
  • Head out on the trail !
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KAYAK TOUR ITINERARY 

  • Arrive at Bel Air Tremblant clubhouse 30 minutes before your scheduled activity.
  • Get outfitted in equipment
  • 20 minute safety briefing
  • Get Ready For Kayaking!
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PADDLE BOARD TOUR ITINERARY 

  • Arrive at Bel Air Tremblant clubhouse 30 minutes before your scheduled activity.
  • Get outfitted in equipment
  • 20 minute safety briefing
  • Get Ready For Your Paddle Board Tour!
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CROSS COUNTRY SKI TOUR ITINERARY 

  • Arrive at Bel Air Tremblant clubhouse 30 minutes before your scheduled activity.
  • Get outfitted in equipment
  • 20 minute safety briefing
  • Familiarize yourself with the skis and have fun!
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ICE SKATING ITINERARY 

  • Arrive at Bel Air Tremblant clubhouse 30 minutes before your scheduled activity.
  • Get your skates in case you don't have them.
  • Short safety briefing
  • Enjoy your time skating on the pond.
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Snow Mobile Tours ITINERARY 

  • Arrive at Bel Air Tremblant clubhouse 30 minutes before your scheduled activity.
  • 20 minute safety briefing
  • Choose your vehicle
  • Head out on the trail !
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